Does it work without a signal?
Yes. Everything is saved on the phone first and synced when there is a connection. A clock-in with no signal is saved with its time and location and reviewed after it syncs.
What happens when I have used all the users on my plan?
When you add another person, the app tells you what one more user costs each month and asks before it adds them. Archiving someone frees their place.
Can people work on a public holiday or when on leave?
Self-service timesheets and rosters are closed on approved time off and on public holidays. For real work on a holiday, a super admin can add the hours, or roster the person on purpose.
How does payment work?
Payment is taken on a secure Stripe page, never inside the app, so card details are never handled by VIN OS.
Is the AI assistant a replacement for procedures?
No. It gives suggestions from the job record, says so on every screen, and never replaces your site procedures, isolation and lock-out, or a supervisor.
Which roles are there?
Super admin, Technician, Accountant, Parts management and Customer. Customers use their own portal for requests and bills.